Where are you located?

  • Merchconnectioninc.com
  • 580 Nevada St Unit D
  • Redlands, CA 92373

Phone: (909) 255-9699
We can be reached by phone from 10AM to 5PM Monday through Friday Pacific Time. However, please email us at info@merchconnectioninc.com for quickest response.

When will my card be charged once I place an order?

Your card will be charged once you finish the checkout process for the full amount of your order. 

Can I place an order over the phone, through email, or by mail order?

Yes, you certainly can. You can place an order over the phone by calling us at (909) 255-9699 or by emailing us at info@merchconnectioninc.com.

How long will it take to get my order?

Order processing can take from 1 to 3 business days depending on our current volume of orders. After your order is processed, it will be shipped. Once your order is shipped, your tracking information will be delivered to you via email. Please see below for delivery times once your order has been shipped.

Domestic Orders (Within the US):

  • First Class - Delivery takes 3 to 5 business days from the time your order is shipped.
  • Priority - Delivery takes 2 to 3 business days from the time your order is shipped.
  • Express - Delivery takes 1 to 2 business days form the time your order is shipped.

International Orders (Outside the US):

  • First Class - Delivery takes 1 to 4 weeks from the time your order is shipped.
  • Priority - Delivery takes 1 to 2 weeks from the time your order is shipped.

How will my order be delivered?

All orders are shipped via USPS (United States Postal Service). Tracking for your order will be delivered via email at the time your order is shipped. We do not ship via UPS or FedEx. 

It’s been over 10 days since I place my order and it still isn’t here. What should I do?

If you think there is a problem with your order, please check the above shipping outline to make sure that there may be a problem with your order. If you selected Parcel Post as your shipping method then wait the 9 business days before worrying about your package. If you still feel there is a problem, please fill out the form located in the contact area of the store with your name and 5 digit invoice ID and we will get back to you within the same day in most cases. You can also give us a call at (909) 553-0759, but like I said… make sure your package is actually late according to the delivery times that are outlined above.

It’s been over 10 days and my order isn’t here. What should I NOT do?

Please do not try to communicate order inquiries with us through transaction disputes or your credit card company. We are just going to refund your order as soon as you open a dispute and then you for sure won’t be getting your stuff. If you feel there may be a problem with your order, please fill out the contact form, or call us at (909) 255-9699 and we will get back to you in a timely manner. Thanks.

What happens if something I ordered is out of stock?

Inventory is constantly updated, but in rare occasions a buyer may purchase something that is out of stock. If something you ordered is out of stock then we will issue store credit to you that can be redeemed on your next purchase with us. If we don’t have anything else you want, then feel free to email us at info@merchconnectioninc.com and let us know that you would prefer a refund and it will be processed in a timely manner.

I ordered a pre-order item along with some other items. When do they ship?

All items ship together. We do not ship partial orders. If you have a pre-order item in your order, all items will ship once that pre-order item is available. If you have multiple pre-order items in your order, then the order will ship once the pre-order item with the latest release date is available.

I made a mistake with my address. What happens now?

If we are updated with a correct address before your item ships then we will gladly correct for you. However, if you package ships and the address you provided us with is inaccurate, then we will have to wait for the package to be returned to us by USPS. Once we receive it, we will contact you to get a correct address. Buyers are responsible and liable for shipping charges in the event that the error is on their behalf. We do all we can to help, but shipping isn’t free for us so it isn’t for you either.

What is the policy on exchanges/returns?

You must contact us prior to sending a return or exchange back to us. We need to be contacted within 5 days of you receiving the package from us in order for a return or exchange to be arranged. Once you contact us and receive exchange or return instructions from us, we must receive the package within two weeks. Returns require a 10% restocking fee that is non-refundable. Shipping costs for a return are to be covered by the buyer. Exchanges do not have a restocking fee, but the buyer is required to pay to ship the item being exchanged back to us and also cover the costs of shipping a second package back to them, which is $5 for a shirt and $8 to $10 for a hoodie.

You guys sent me the wrong shirt! Now I hate you guys! What do I do?!?

If there is an error with your order on our behalf, please contact us through email about the situation. We will get back to you within 24 hours with instructions. We do ask that you return the incorrect item to us before we send out the correct item. Once we receive your return of the incorrect item we will send out the correct item along with reimbursement of your shipping costs. We DO NOT offer prepaid labels for returns or exchanges regardless of who is at fault. We aren’t trying to inconvenience anyone or rip anyone off here, but seriously… he who has never made a mistake can throw the first stone at me. It happens once in a while people. I will rectify any errors on our behalf provided that you follow our program.

We DO NOT offer exchanges or returns under any circumstances on any items that have been worn or washed. We also do not accept exchanges on foil items.

I bought a shirt at a show from one of the bands you work with and I want to exchange it. Sound good?

No. We do not exchange any merchandise purchased from a band on tour under any circumstances regardless if we run an online store for them or not. We are only interested in accepting returns or exchanges for orders placed through our online store from customers that follow our return and exchange policy.

My foil shirt isn’t perfect. What are you going to do about it?

Nothing. Foil shirts do not print as perfect and smooth as regular ink. Please understand that before you order a foil shirt. The best way to care for your foil shirt is to wash it with cold water and then hang dry it. Eventually the foil will still fade and that is the reality of the situation. WARNING: We DO NOT exchange foil shirts, so you do buy at your own risk.

Can I get a sizing chart?

General Sizing Information
(width x height in inches)

T-Shirts

  • Youth Medium – 16.5 × 21
  • Youth Large – 17.5 × 24
  • Small – 17 × 26
  • Medium – 20 × 28
  • Large – 21 × 29
  • X-Large – 23 × 31
  • XX-Large – 24.5 × 32.5

Girl’s T-Shirts

  • Small – Chest: 30-32 | Waist: 25-26 (fits sizes 0-2)
  • Medium – Chest: 32-34 | Waist: 27-28 (fits sizes 4-6)
  • Large – Chest: 36-38 | Waist: 30-32 (fits sizes 8-10)

Zip-Up Hoodies

  • Youth-Medium – 17 × 21
  • Youth-Large – 18 × 22
  • Small – 22 × 26.5
  • Medium – 23.5 × 27
  • Large – 25 × 29.5
  • X-Large – 28 × 31.5

Pullover Hoodies

  • Small – 22 × 26.5
  • Medium – 23.5 × 27
  • Large – 25 × 28
  • X-Large – 26.5 × 29
  • XX-Large – 27.5 × 30
  • XXX-Large – 28.5 × 31

Basketball Jerseys

  • We recommend buying one size larger than you would normally wear because Teamworks brand jerseys do run on the smaller side

Mesh Shorts – Please note that shorts run
slightly smaller than typical shorts.

  • Small – 26-28 × 16.5
  • Medium – 28-30 × 16.5
  • Large – 30-32 × 17.5
  • X-Large – 32-34 × 18.5

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.