John Rawsterne <h3>Where are you located?</h3> <ul> <li class="address">Merch Con Inc.</li> <li>1180 E 9th St #A11</li> <li>San Bernardino, CA 92410</li> </ul> <p>Phone: (909) 553-0759<br /> We can be reached by phone from 10AM to 6PM Monday through Friday Pacific Time.</p> <h3>Can I place an order over the phone, through email, or by mail order?</h3> <p>Yes, you certainly can. You can place an order over the phone by calling us at (909) 553-0759 or by emailing Ryan at ryan@merchconnection.com.</p> <h3>What shipping options do you have and how long does each one take?</h3> <p>Orders generally leave our warehouse the same day or the following business day after they are placed. In some cases, it can take up to 3 business days for an order to leave our warehouse regardless of the shipping method you have chosen. Keep in mind that we only ship Monday through Friday. If your order is placed after 3PM on Friday then your order ships the following Monday. Shipping times are outlined below:</p> <p>Domestic Orders (Within the US):</p> <ul> <li>First Class Mail takes an average of 3 to 5 business days for delivery and is available on any order weighing 13 ounces or less. It is the most affordable shipping option for light weight packages, but we do not provide tracking information for this shipping option. We are not liable for packages in which the buyer selects a non-trackable shipping method.</li> <li>Priority Mail takes an average of 2 to 3 business days for delivery and is able to be tracked in our system.</li> <li>Parcel Post takes an average of 2 to 9 business days for delivery and is available on any order weighing 13 ounces or more. This is the most affordable shipping option for packages weighing over 13 ounces, but you need to be patient. It says 2 to 9 business days for a reason. Parcel Post packages can be tracked in our system.</li> <li>Express Mail takes 1 to 2 business days for delivery depending on how far away you are from us. Express Mail packages can be tracked in our system.</li> </ul> <p>International Orders (Outside the US):</p> <ul> <li>First Class Mail takes an average of 10 to 14 business days for delivery, but can take longer depending on your country&#8217;s customs. Tracking and insurance are unavailable with this method of shipping. We assume no liability on packages sent using this shipping method being how all customers are hereby notified in advance that tracking and insurance are not possible with First Class International mail.</li> <li>Priority Mail takes an average of 6 to 10 business days for delivery. Tracking is available with this shipping method and insurance is calculated as twice the shipping cost of the package.</li> </ul> <h3>It&#8217;s been over 10 days since I place my order and it still isn&#8217;t here. What should I do?</h3> <p>If you think there is a problem with your order, please check the above shipping outline to make sure that there may be a problem with your order. If you selected Parcel Post as your shipping method then wait the 9 business days before worrying about your package. If you still feel there is a problem, please fill out the form located in the contact area of the store with your name and 4 digit invoice ID and we will get back to you within the same day in most cases. You can also give us a call at (714) 403-3401, but like I said&#8230; make sure your package is actually late according to the delivery times that are outlined above.</p> <h3>It&#8217;s been over 10 days and my order isn&#8217;t here. What should I <span class="caps">NOT</span> do?</h3> <p>Please do not try to communicate order inquiries with us through transaction disputes or your credit card company. We are just going to refund your order as soon as you open a dispute and then you for sure won’t be getting your stuff. If you feel there may be a problem with your order, please fill out the contact form, or call us at (714) 403-3401 and we will get back to you in a timely manner. Thanks.</p> <h3>What happens if something I ordered is out of stock?</h3> <p>Inventory is constantly updated, but in rare occasions a buyer may purchase something that is out of stock. If something you ordered is out of stock then we will issue store credit to you that can be redeemed on your next purchase with us. If we don&#8217;t have anything else you want, then feel free to email us at info@merchconnectioninc.com and let us know that you would prefer a refund and it will be processed in a timely manner.</p> <h3>I made a mistake with my address. What happens now?</h3> <p>If we are updated with a correct address before your item ships then we will gladly correct for you. However, if you package ships and the address you provided us with is inaccurate, then we will have to wait for the package to be returned to us by <span class="caps">USPS</span>. Once we receive it, we will contact you to get a correct address. Buyers are responsible and liable for shipping charges in the event that the error is on their behalf. We do all we can to help, but shipping isn&#8217;t free for us so it isn&#8217;t for you either.</p> <h3>What is the policy on exchanges/returns?</h3> <p>You must contact us prior to sending a return or exchange back to us. We need to be contacted within 5 days of you receiving the package from us in order for a return or exchange to be arranged. Once you contact us and receive exchange or return instructions from us, we must receive the package within two weeks. Returns require a 10% restocking fee that is non-refundable. Shipping costs for a return are to be covered by the buyer. Exchanges do not have a restocking fee, but the buyer is required to pay to ship the item being exchanged back to us and also cover the costs of shipping a second package back to them, which is $5 for a shirt and $8 to $10 for a hoodie.</p> <h3>You guys sent me the wrong shirt! Now I hate you guys! What do I do?!?</h3> <p>If there is an error with your order on our behalf, please contact us through email about the situation. We will get back to you within 24 hours with instructions. We do ask that you return the incorrect item to us before we send out the correct item. Once we receive your return of the incorrect item we will send out the correct item along with reimbursement of your shipping costs. We DO <span class="caps">NOT</span> offer prepaid labels for returns or exchanges regardless of who is at fault. We aren&#8217;t trying to inconvenience anyone or rip anyone off here, but seriously&#8230; he who has never made a mistake can throw the first stone at me. It happens once in a while people. I will rectify any errors on our behalf provided that you follow our program.</p> <p>We DO <span class="caps">NOT</span> offer exchanges or returns under any circumstances on any items that have been worn or washed. We also do not accept exchanges on foil items.</p> <h3>I bought a shirt at a show from one of the bands you work with and I want to exchange it. Sound good?</h3> <p>No. We do not exchange any merchandise purchased from a band on tour under any circumstances regardless if we run an online store for them or not. We are only interested in accepting returns or exchanges for orders placed through our online store from customers that follow our return and exchange policy.</p> <h3>My foil shirt isn&#8217;t perfect. What are you going to do about it?</h3> <p>Nothing. Foil shirts do not print as perfect and smooth as regular ink. Please understand that before you order a foil shirt. The best way to care for your foil shirt is to wash it with cold water and then hang dry it. Eventually the foil will still fade and that is the reality of the situation. <span class="caps">WARNING</span>: We DO <span class="caps">NOT</span> exchange foil shirts, so you do buy at your own risk.</p> <h3>Can I get a sizing chart?</h3> <p>General Sizing Information<br /> (width x height in inches)</p> <p>T-Shirts</p> <ul> <li>Youth Medium &#8211; 16.5 &#215; 21</li> <li>Youth Large &#8211; 17.5 &#215; 24</li> <li>Small &#8211; 17 &#215; 26</li> <li>Medium &#8211; 20 &#215; 28</li> <li>Large &#8211; 21 &#215; 29</li> <li>X-Large &#8211; 23 &#215; 31</li> <li>XX-Large &#8211; 24.5 &#215; 32.5</li> </ul> <p>Girl&#8217;s T-Shirts</p> <ul> <li>Small &#8211; Chest: 30-32 | Waist: 25-26 (fits sizes 0-2)</li> <li>Medium &#8211; Chest: 32-34 | Waist: 27-28 (fits sizes 4-6)</li> <li>Large &#8211; Chest: 36-38 | Waist: 30-32 (fits sizes 8-10)</li> </ul> <p>Zip-Up Hoodies</p> <ul> <li>Youth-Medium &#8211; 17 &#215; 21</li> <li>Youth-Large &#8211; 18 &#215; 22</li> <li>Small &#8211; 22 &#215; 26.5</li> <li>Medium &#8211; 23.5 &#215; 27</li> <li>Large &#8211; 25 &#215; 29.5</li> <li>X-Large &#8211; 28 &#215; 31.5</li> </ul> <p>Pullover Hoodies</p> <ul> <li>Small &#8211; 22 &#215; 26.5</li> <li>Medium &#8211; 23.5 &#215; 27</li> <li>Large &#8211; 25 &#215; 28</li> <li>X-Large &#8211; 26.5 &#215; 29</li> <li>XX-Large &#8211; 27.5 &#215; 30</li> <li><span class="caps">XXX</span>-Large &#8211; 28.5 &#215; 31</li> </ul> <p>Basketball Jerseys</p> <ul> <li>We recommend buying one size larger than you would normally wear because Teamworks brand jerseys do run on the smaller side</li> </ul> <p>Mesh Shorts &#8211; Please note that shorts run<br /> slightly smaller than typical shorts.</p> <ul> <li>Small &#8211; 26-28 &#215; 16.5</li> <li>Medium &#8211; 28-30 &#215; 16.5</li> <li>Large &#8211; 30-32 &#215; 17.5</li> <li>X-Large &#8211; 32-34 &#215; 18.5</li> </ul> <h3>What forms of payment do you accept?</h3> <p>We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.</p> <h3>Do I need a PayPal account to purchase from this store?</h3> <p>No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.</p> 2008-10-15T06:23:47-07:00 faq 519312 2008-10-15T06:23:47-07:00 202552 FAQ 2010-02-10T19:17:50-08:00 h3. Where are you located? *(address) Merch Con Inc. * 1180 E 9th St #A11 * San Bernardino, CA 92410 p. Phone: (909) 553-0759 We can be reached by phone from 10AM to 6PM Monday through Friday Pacific Time. h3. Can I place an order over the phone, through email, or by mail order? p. Yes, you certainly can. You can place an order over the phone by calling us at (909) 553-0759 or by emailing Ryan at ryan@merchconnection.com. h3. What shipping options do you have and how long does each one take? p. Orders generally leave our warehouse the same day or the following business day after they are placed. In some cases, it can take up to 3 business days for an order to leave our warehouse regardless of the shipping method you have chosen. Keep in mind that we only ship Monday through Friday. If your order is placed after 3PM on Friday then your order ships the following Monday. Shipping times are outlined below: Domestic Orders (Within the US): * First Class Mail takes an average of 3 to 5 business days for delivery and is available on any order weighing 13 ounces or less. It is the most affordable shipping option for light weight packages, but we do not provide tracking information for this shipping option. We are not liable for packages in which the buyer selects a non-trackable shipping method. * Priority Mail takes an average of 2 to 3 business days for delivery and is able to be tracked in our system. * Parcel Post takes an average of 2 to 9 business days for delivery and is available on any order weighing 13 ounces or more. This is the most affordable shipping option for packages weighing over 13 ounces, but you need to be patient. It says 2 to 9 business days for a reason. Parcel Post packages can be tracked in our system. * Express Mail takes 1 to 2 business days for delivery depending on how far away you are from us. Express Mail packages can be tracked in our system. International Orders (Outside the US): * First Class Mail takes an average of 10 to 14 business days for delivery, but can take longer depending on your country's customs. Tracking and insurance are unavailable with this method of shipping. We assume no liability on packages sent using this shipping method being how all customers are hereby notified in advance that tracking and insurance are not possible with First Class International mail. * Priority Mail takes an average of 6 to 10 business days for delivery. Tracking is available with this shipping method and insurance is calculated as twice the shipping cost of the package. h3. It's been over 10 days since I place my order and it still isn't here. What should I do? p. If you think there is a problem with your order, please check the above shipping outline to make sure that there may be a problem with your order. If you selected Parcel Post as your shipping method then wait the 9 business days before worrying about your package. If you still feel there is a problem, please fill out the form located in the contact area of the store with your name and 4 digit invoice ID and we will get back to you within the same day in most cases. You can also give us a call at (714) 403-3401, but like I said... make sure your package is actually late according to the delivery times that are outlined above. h3. It's been over 10 days and my order isn't here. What should I NOT do? p. Please do not try to communicate order inquiries with us through transaction disputes or your credit card company. We are just going to refund your order as soon as you open a dispute and then you for sure won’t be getting your stuff. If you feel there may be a problem with your order, please fill out the contact form, or call us at (714) 403-3401 and we will get back to you in a timely manner. Thanks. h3. What happens if something I ordered is out of stock? p. Inventory is constantly updated, but in rare occasions a buyer may purchase something that is out of stock. If something you ordered is out of stock then we will issue store credit to you that can be redeemed on your next purchase with us. If we don't have anything else you want, then feel free to email us at info@merchconnectioninc.com and let us know that you would prefer a refund and it will be processed in a timely manner. h3. I made a mistake with my address. What happens now? p. If we are updated with a correct address before your item ships then we will gladly correct for you. However, if you package ships and the address you provided us with is inaccurate, then we will have to wait for the package to be returned to us by USPS. Once we receive it, we will contact you to get a correct address. Buyers are responsible and liable for shipping charges in the event that the error is on their behalf. We do all we can to help, but shipping isn't free for us so it isn't for you either. h3. What is the policy on exchanges/returns? p. You must contact us prior to sending a return or exchange back to us. We need to be contacted within 5 days of you receiving the package from us in order for a return or exchange to be arranged. Once you contact us and receive exchange or return instructions from us, we must receive the package within two weeks. Returns require a 10% restocking fee that is non-refundable. Shipping costs for a return are to be covered by the buyer. Exchanges do not have a restocking fee, but the buyer is required to pay to ship the item being exchanged back to us and also cover the costs of shipping a second package back to them, which is $5 for a shirt and $8 to $10 for a hoodie. h3. You guys sent me the wrong shirt! Now I hate you guys! What do I do?!? p. If there is an error with your order on our behalf, please contact us through email about the situation. We will get back to you within 24 hours with instructions. We do ask that you return the incorrect item to us before we send out the correct item. Once we receive your return of the incorrect item we will send out the correct item along with reimbursement of your shipping costs. We DO NOT offer prepaid labels for returns or exchanges regardless of who is at fault. We aren't trying to inconvenience anyone or rip anyone off here, but seriously... he who has never made a mistake can throw the first stone at me. It happens once in a while people. I will rectify any errors on our behalf provided that you follow our program. p. We DO NOT offer exchanges or returns under any circumstances on any items that have been worn or washed. We also do not accept exchanges on foil items. h3. I bought a shirt at a show from one of the bands you work with and I want to exchange it. Sound good? p. No. We do not exchange any merchandise purchased from a band on tour under any circumstances regardless if we run an online store for them or not. We are only interested in accepting returns or exchanges for orders placed through our online store from customers that follow our return and exchange policy. h3. My foil shirt isn't perfect. What are you going to do about it? p. Nothing. Foil shirts do not print as perfect and smooth as regular ink. Please understand that before you order a foil shirt. The best way to care for your foil shirt is to wash it with cold water and then hang dry it. Eventually the foil will still fade and that is the reality of the situation. WARNING: We DO NOT exchange foil shirts, so you do buy at your own risk. h3. Can I get a sizing chart? p. General Sizing Information (width x height in inches) T-Shirts * Youth Medium - 16.5 x 21 * Youth Large - 17.5 x 24 * Small - 17 x 26 * Medium - 20 x 28 * Large - 21 x 29 * X-Large - 23 x 31 * XX-Large - 24.5 x 32.5 Girl's T-Shirts * Small - Chest: 30-32 | Waist: 25-26 (fits sizes 0-2) * Medium - Chest: 32-34 | Waist: 27-28 (fits sizes 4-6) * Large - Chest: 36-38 | Waist: 30-32 (fits sizes 8-10) Zip-Up Hoodies * Youth-Medium - 17 x 21 * Youth-Large - 18 x 22 * Small - 22 x 26.5 * Medium - 23.5 x 27 * Large - 25 x 29.5 * X-Large - 28 x 31.5 Pullover Hoodies * Small - 22 x 26.5 * Medium - 23.5 x 27 * Large - 25 x 28 * X-Large - 26.5 x 29 * XX-Large - 27.5 x 30 * XXX-Large - 28.5 x 31 Basketball Jerseys * We recommend buying one size larger than you would normally wear because Teamworks brand jerseys do run on the smaller side Mesh Shorts - Please note that shorts run slightly smaller than typical shorts. * Small - 26-28 x 16.5 * Medium - 28-30 x 16.5 * Large - 30-32 x 17.5 * X-Large - 32-34 x 18.5 h3. What forms of payment do you accept? p. We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. h3. Do I need a PayPal account to purchase from this store? p. No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.