Where are you located?

  • Merchconnectioninc.com
  • 580 Nevada St Unit D
  • Redlands, CA 92373

Please email us at info@merchconnectioninc.com for quickest response.

When will my card be charged once I place an order?

Your card will be charged for the full amount of your order once you finish the checkout process. 

How long will it take to get my order?

Order processing can take from 1 to 3 business days depending on our current volume of orders. After your order is processed, it will be shipped. Once your order is shipped, your tracking information will be delivered to you via email. Domestic orders (within the US) take 3 to 5 business days for delivery once they are shipped. International orders take 1 to 2 weeks if Priority Shipping is selected, or up to 4 weeks if First Class Shipping is selected. Please note that International First Class shipping does not include detailed tracking or insurance.

    How will my order be delivered?

    All orders are shipped via USPS (United States Postal Service) or UPS Mail Innovations. Ultimately, it will be USPS, or your local postal service, that makes the final delivery at your door. 

    It’s been over 10 days since I place my order and it still isn’t here. What should I do?

    Please fill out the form located in the contact area of the store with your name and 5 digit invoice ID and we will get back to you within 24 hours via email with an update.

    What happens if something I ordered is out of stock?

    Inventory is constantly updated, but in rare occasions a buyer may purchase something that is out of stock. If something you ordered is out of stock then we will issue store credit to you that can be redeemed on your next purchase with us. If we don’t have anything else you want, then feel free to email us at info@merchconnectioninc.com and let us know that you would prefer a refund and it will be processed in a timely manner.

    I ordered a pre-order item along with some other items. When do they ship?

    All items ship together. We do not ship partial orders. If you have a pre-order item in your order, all items will ship once that pre-order item is available. If you have multiple pre-order items in your order, then the order will ship once the pre-order item with the latest release date is available.

    I made a mistake with my address. What happens now?

    If we are updated with a correct address before your item ships then we will gladly correct for you. However, if you package ships and the address you provided us with is inaccurate, then we will have to wait for the package to be returned to us by USPS. Once we receive it, we will contact you to get a correct address and reship your package.

    What is the policy on exchanges/returns?

    Please contact us via email prior to sending a return or exchange. We will reply back within 24 hours with instructions on your return or exchange. We will cover the cost of sending you a second package. You will just need to cover the cost of sending us your return or exchange item.

    You guys sent me the wrong shirt! 

    We want to make you happy and don't like to disappoint. Please contact us through email about the problem. If the error is on our behalf, all costs involved with getting you the correct item will be on us.

    Can I get a sizing chart?

    General Sizing Information
    (width x height in inches)


    • Youth Medium – 16.5 × 21
    • Youth Large – 17.5 × 24
    • Small – 17 × 26
    • Medium – 20 × 28
    • Large – 21 × 29
    • X-Large – 23 × 31
    • XX-Large – 24.5 × 32.5

    Girl’s T-Shirts

    • Small – Chest: 30-32 | Waist: 25-26 (fits sizes 0-2)
    • Medium – Chest: 32-34 | Waist: 27-28 (fits sizes 4-6)
    • Large – Chest: 36-38 | Waist: 30-32 (fits sizes 8-10)

    Zip-Up Hoodies

    • Youth-Medium – 17 × 21
    • Youth-Large – 18 × 22
    • Small – 22 × 26.5
    • Medium – 23.5 × 27
    • Large – 25 × 29.5
    • X-Large – 28 × 31.5

    Pullover Hoodies

    • Small – 22 × 26.5
    • Medium – 23.5 × 27
    • Large – 25 × 28
    • X-Large – 26.5 × 29
    • XX-Large – 27.5 × 30
    • XXX-Large – 28.5 × 31

    Basketball Jerseys

    • We recommend buying one size larger than you would normally wear because Teamworks brand jerseys do run on the smaller side

    Mesh Shorts – Please note that mesh shorts run
    slightly smaller than typical shorts.

    • Small – 26-28 × 16.5
    • Medium – 28-30 × 16.5
    • Large – 30-32 × 17.5
    • X-Large – 32-34 × 18.5

    What forms of payment do you accept?

    We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

    Do I need a PayPal account to purchase from this store?

    No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.